STANDARD DELIVERY AND PROCESSING
Most purchases are shipped from our Warehouse via Ground Parcel Service to arrive within five to seven business days of receipt of the order. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together. We ship to the US and Canada only. Sorry, but we do not ship to P.O. or APO Boxes at this time.
DELIVERY AND PROCESSING CHARGES
Effective December 5, 2012
|Sales Order Total
||Next Business Day
|$0.00 thru $6.00
|$6.01 thru $30.00
|$30.01 thru $75.00
|$75.01 thru $150.00
|$150.01 thru $300.00
|$300.01 thru $500.00
|$500.01 thru $700.00
|$700.01 and over
Note: Delivery and processing charges are applied for each delivery address on an order.
By choosing 2nd Day or Next Business Day service during checkout, we will expedite orders for in-stock items.
For 2nd Day, if we receive your order by 12 PM Pacific time (3PM Eastern time) Monday through Thursday, you'll receive your purchase within three business days; orders placed Friday through Sunday by 12 noon PST will arrive on the following Wednesday. Deliveries occur Monday through Friday.
Next Business Day Orders placed before 12 p.m. Pacific time (3 p.m. Eastern time) on a business day will be delivered the next business day. For example, orders placed prior to 12 p.m. Pacific time on Monday will be delivered on Tuesday, while orders placed after 12 p.m. Pacific time on Monday will be delivered on Wednesday. Orders placed on Friday after 12 p.m. Pacific time, Saturday or Sunday will be delivered on Tuesday.
The charge for rush delivery is in addition to regular Delivery and Processing Charges and is listed above.
Rush service is not available for oversized items, out of stock items, upholstered furniture and cribs and is not available for shipments to Canada, Hawaii, Alaska, U.S. Territories, P.O. Boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays, and work stoppages or delays.
SHIPPING TO ALASKA & HAWAII
For shipments to Hawaii and Alaska, call our Customer Care center. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 10-14 business days. Please note that some oversized or heavy items cannot ship outside the continental US.
SHIPPING TO CANADA
All of our items ship from within the United States. Prices are shown in US dollars.
Standard, inventoried items shipping to Canada are shipped via FedEx International. Please note that brokerage fees, import taxes, and / or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 10-14 days for delivery.
At this time we cannot ship to foreign countries or U.S. territories other than Canada.
PO BOXES & APO BOXES
Sorry, but we do not ship to P.O. or APO Boxes at this time. All orders must be shipped to a physical address.
Most of our furniture items will be delivered inside your home by White Glove Delivery service providers, where we'll carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. White Glove Delivery service includes a call from our delivery carrier to schedule delivery to your home. We ask that you inspect your White Glove Delivery shipment and provide a signature upon receipt.
If you have any questions about how your furniture item will be shipped and delivered, please call our Customer Care group at 866.597.2742 or email us at firstname.lastname@example.org.
FURNITURE DAMAGES & RETURNS
Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally they do occur. In the event that your custom furniture arrives with any sort of damage or defect, we will make it right. We ask that you fully inspect your furniture at the time of delivery, and note any imperfections at that time so that it can be recorded in your furniture delivery documents.
If you refuse your furniture delivery due to damage or manufacturing defect, the furniture will be brought back to the local delivery terminal, where will review and evaluate the condition of the piece, so that we can determine how to resolve the issue to your satisfaction. We ask that you please call our Customer Care group at 866.597.2742 or email us at email@example.com. If there are any issues at all with your furniture delivery, so that we can assist you promptly.
We make every effort to display the most current and accurate product inventory information. If an item is not available for immediate shipment, you will see a future shipping date (eg: "Ships on June 3rd") when you view that item in your shopping cart.
We will notify you directly in the event that a product's availability date changes.
This additional charge is listed with the product price on the product details page and in the cart. This charge is also indicated by a [truck] symbol following an item's price in our catalogs.
Gift certificates ship free of charge unless 2nd-Day or Next Day shipping is requested. There is a $5 charge for 2nd-Day service and a $10 charge for Next Day.
Fabric swatches ship free of charge via USPS.
We do not charge your credit card until your order has shipped. Additional shipping surcharges may apply to some large and heavy items. This amount is listed at the item level on the individual item product detail page and will be added to your delivery charges.
All prices in our catalogs and online are in US dollars and are subject to sales tax for residents of California, in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. Serena & Lily has made every effort to ensure accurate information is presented in our catalog and on our website; omissions and errors are subject to correction.