STANDARD DELIVERY AND PROCESSING
Most purchases are shipped from our Warehouse via UPS Ground Service to arrive within five to seven business days of receipt of the order. In the event of a delay, we will notify you by mail or email. Note: Items ordered together may not arrive in the same box. We can ship to the US and Canada only.
Note: UPS does NOT ship to P.O. or APO Boxes
DELIVERY AND PROCESSING CHARGES
Effective November 23, 2009
$6.00 and under |
no charge |
$6.01 thru $28.99 |
$9 |
$29 thru $74.99 |
$11 |
$75 thru $149.99 |
$15 |
$150 thru $224.99 |
$25 |
$225 thru $498.99 |
$30 |
$499 thru $998.99 |
$35 |
$999 thru $1499.99 |
$55 |
$1500 thru $1999.99 |
$80 |
$2000 and up |
$95 |
Note: Delivery and processing charges are applied for each delivery address on an order.
RUSH DELIVERY AND PROCESSING
For an extra charge of $15 per address, we can arrange for rush delivery to most destinations. (If we receive your order by 12 noon PST Monday through Thursday, you'll receive your purchase within three business days; orders placed Friday through Sunday by 12 noon PST will arrive on the following Wednesday.) Please note that the charge for rush delivery is in addition to regular Delivery and Processing Charges, listed above. This rush service is not available for some oversized items, out of stock items, for items shipped directly from the manufacturer or custom-made items, such as Gliders, Ottomans and Headboards.
FURNITURE DELIVERY SURCHARGE
Gliders, Ottomans, Headboards, rugs and other large items that are bulky and/or heavy, have an additional furniture delivery surcharge. This charge is listed in parentheses ($) after the item price and has been automatically added to your Shipping cost at checkout.
CANADIAN SHIPMENTS
Serena & Lily does not maintain Non-Resident Importer status with Canada.
Serena & Lily is not responsible for tariffs, taxes, brokerage fees, duties or any other following costs required to import merchandise.
As necessary, customers will be contacted by delivery companies and required to designate a freight broker in order to move goods into Canada.
Customers are encouraged to learn the details necessary to assure successful delivery before ordering.
For furniture shipments to Canada, customers who are not available for delivery at the time of arrival will be required to pay for any storage fees incurred while successive delivery attempts are made. Furniture that is undeliverable will be returned to the vendor and customers will be required to pay for outbound and return freight plus 50% of the merchandise cost.
ALL INTERNATIONAL SHIPMENTS
We regret that we cannot ship directly to countries other than Canada and Mexico at this time.
Serena & Lily is not responsible for tariffs, taxes, brokerage fees or any other following costs required to import merchandise.
Serena & Lily does not provide “blanket” NAFTA documents.
Serena & Lily does not offer Expedited Shipping to Canada or Mexico at this time.
Orders shipping to destinations in Canada or Mexico will contain NAFTA certificates and Commercial Invoices.
Some orders may arrive with C.O.D. conditions for that are the responsibility of the customer.
International orders that are undeliverable will be returned and customers will be required to pay for outbound and return freight plus 50% of the merchandise cost. |
