Currently Seeking...

Assistant Store Leader - Hamptons

Serena & Lily is seeking an Assistant Store Manager - Operations to be part of the leadership team of our Hamptons Design Shop. The Assistant Store Manager - Operations is responsible for assisting store leadership in establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. The Assistant Store Manager - Operations coordinates the receiving, shipping, and product storage systems, improving operations and supporting the frontline staff. Candidates must have FT availability including weekday, weekend and holidays.

Key Accountabilities:

  • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
  • Ensure Brand Expression is conveyed appropriately at all times
  • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service.
  • Master and teach product knowledge and brand design inspiration.
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge and product recommendations
  • Follow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve any issues.
  • Manage associates in conjunction with the Store Leader in daily aspect of driving sales and running the business.
  • Assist store leadership team in daily store operations, including opening, closing, banking, inventory receipt and transfers.
  • Contribute to growing the client base, including designer outreach.
  • Assist in the leadership of merchandise stock levels, merchandise adjacencies and presentations; 
signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives.
  • Maintain visual standards of the store, per home office directive.
  • Coach, counsel and continually develop staff: works with Head of Retail Stores & Store Operations and Store Leader on potential employee terminations.
  • Other tasks as assigned by Leadership.
  • Any other responsibilities as assigned by Leadership.

Essential Skill Requirements:

  • Proven ability to lead, motivate and inspire team to achieve excellence
  • Proven ability to deliver excellent client service standard and ability to lead best practice implementation
  • Strong communication and interpersonal skills
  • Willingness to ask questions and seek solutions; self - starter
  • Microsoft Windows proficiency, especially Word and Excel


  • 1-3 years of retail leadership experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
  • Architecture or design experience preferred
  • Ability to work in a team environment
  • Strong sense of personal style

Essential Physical Requirements:

  • Ability to process information and merchandise through computer system and POS system.
  • Ability to communicate with associates and clients.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
  • Ability to work varied hours/days to oversee store operations


If you are passionate about this opportunity, please email Please include your resume and portfolio, if applicable, along with a cover letter telling us why you are the one to for this role.