Currently Seeking...

Store Manager/Design Shop Leader – San Francisco, CA

Serena & Lily is seeking a Store Manager to lead our Design Shop in San Francisco, Ca on Sacramento Street. The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. Candidates must have FT availability including weekday, weekend and holidays.

Key Accountabilities:

  • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
  • Ensure Brand Expression is conveyed appropriately at all times
  • Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service.
  • Master and teach product knowledge and brand design inspiration.
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge and product recommendations
  • Follow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve any issues.
  • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach. Course correct as needed.
  • Coach, counsel and continually develop staff; works with Head of Retail Stores/Head of People Success on performance planning/potential employee terminations. .
  • Continually evaluate and react to performance issues and actively recruit sales & leadership candidates..
  • Control shrink, expenses, and payroll.
  • Maintain appropriate staffing level.
  • Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives
  • Be knowledgeable about the marketplace; comparison shop and be aware of design trends.
  • Uphold and monitor compliance to company policies and procedures –maintain operational excellence.
  • Serve as a liaison in communication between the store and home office.
  • Lead in home design consultation process.
  • Any other responsibilities as assigned by Leadership.

Essential Skill Requirements:

  • Proven ability to lead, motivate and inspire team to achieve excellence
  • Proven track record of meeting and exceeding goals through solid business planning
  • Proven ability to deliver excellent client service standard and ability to lead best practice implementation
  • Superior communication and interpersonal skills
  • Willingness to ask questions and seek solutions; self - starter
  • Meticulous organization and attention to detail
  • Ability to manage conflict through to solution
  • Microsoft Windows proficiency, especially Word and Excel

Qualifications:

  • 5-7 years of retail leadership experience, interiors/home furnishings field preferred
  • Architecture or design experience preferred
  • Contemporary sense of style and culture
  • Strong contacts in and knowledge of the local interior design community is preferred or a minimum of 2 years of relevant business experience i
  • Ability to work in a team environment
  • Strong sense of personal style

Essential Physical Requirements:

  • Ability to process information and merchandise through computer system and POS system.
  • Ability to communicate with associates and clients.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
  • Ability to work varied hours/days to oversee store operations

TO APPLY:

If you are passionate about this opportunity, please email retailcareers@serenaandlily.com. Please include your resume and portfolio, if applicable, along with a cover letter telling us why you are the one to for this role.