How do I wash my product?
All merchandise has care labels and/or washing instructions attached. Please refer to the washing instructions included with each product. Most, but not all items, are Machine Washable.
Both styles of bumpers have a zipper running along the bottom, allowing the insert to be removed for easy washing. We recommend using a mild soap for the laundering of baby linens.
Just a friendly tip…while no one enjoys ironing, a quick press can do wonders for your linens!
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Can I customize my bedding?
We offer a fantastic custom program for crib through king size bedding. Our custom program is not available online but you can visit any of our wonderful retailers for assistance in placing a custom bedding order. For a list of retailers in your area, please visit our stores page.
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How long will it take for my items to arrive?
Please click here to view our Shipping Policy.
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Will I be charged sales tax?
If you order is shipping within California, state sales tax will apply.
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What if an item is on back order?
We strive to maintain inventory on all product. However, if an item is on backorder you will be notified via email immediately as to the status of that particular item.
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How do I contact customer service?
A cheery customer service representative is available to assist you with any questions between the hours of 9-5 p.m. PST at 1.800.677.8611.
You can also email us at customerservice@serenaandlily.com.
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What is the return policy for online purchases?
Please click here to view our Return Policy.
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How can I request a catalog?
Please click here to receive a catalog.
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How do I order swatches?
Click here to order swatches.
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I really love the room decor and accessories shown in your photography. Where can I find it if it is not available for sale on your website?
The majority of furniture and accessories used in our photography are personally owned or “treasures” discovered at local flea markets. We encourage you to add your own personal touch and style to your room!
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