Currently Seeking...

Customer Care Specialist

We’re looking for dynamic people to join our Customer Care team based in Sausalito, Ca. Candidates for this role must be able to provide a five-star, luxury brand level of Customer Care to all Serena & Lily customers, as well as provide expert design advice consistent with the Serena & Lily aesthetic. We are looking for full-time and part-time associates available to work weekday and or weekend, early morning and regular business hour shift schedules.


  • Act as the face of the Serena & Lily brand, providing a first-rate customer experience in sales, issue resolution, and design consultation customer interactions.
  • Become a Serena & Lily brand advocate, guiding our customers with incredible on-brand design advice.
  • Handle customer support through phone, email, and live chat.
  • Process returns, replacements, refunds, and other post-sale transactions.
  • Develop customer relationships to ensure brand loyalty and repeat visits from customers.

The ideal candidate will have:

  • A passion for delivering exceptional service, with all of the personal qualities that this requires: warmth, empathy, optimism, team orientation, and conscientiousness.
  • An in-depth understanding of color, pattern, texture, space, and other key interior design elements.
  • Experience with resolving complex customer care issues.
  • A thorough familiarity with Serena & Lily products and brand, as well as the competitive set.
  • The ability to thrive in a team environment.
  • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up.
  • Exceptional verbal and written communication skills.
  • Strong command of the English Language.


If you are passionate about this opportunity, please email Please include your resume along with a cover letter telling us why you are the one to for this role.