Currently Seeking...

Retail Design Shop Advisor - Westport, CT

Serena & Lily is seeking Design Advisors to join our new store in Westport, CT. Sales Associates/Design Advisors are responsible creating a first rate client experience through superior sales and service. We are looking for candidates who are available to work PT and FT hours including holidays, weekdays and weekends.

Key Accountabilities:

  • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
  • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co-workers.
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge and product recommendations
  • Contribute to Store sales goals through providing estimates, adding on and closing the sale
  • Follow up on all orders and estimates, order flow, raise any client issues or order issues immediately to leadership for assistance in solving
  • Master product knowledge and brand design inspiration.
  • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and 
stocked to brand standard.
  • Contribute to growing the client base, including designer outreach.
  • Other tasks assigned by Leadership.

Essential Skill Requirements:

  • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
  • Proven ability to sell, utilizing product knowledge, brand inspiration and design/decor
  • Solid communication and interpersonal skills
  • Willingness to ask questions and seek solutions; a self starter
  • Microsoft Windows proficiency, especially Word and Excel


  • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
  • Good communication skills, willingness to engage with clients
  • Ability to work in a team environment
  • Strong sense of personal style

Essential Physical Requirements:

  • Ability to process information and merchandise through computer system and POS system.
  • Ability to communicate with associates and clients.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
  • Ability to work varied hours/days to oversee store operations


If you are passionate about this opportunity, please email Please include your resume and portfolio, if applicable, along with a cover letter telling us why you are the one to for this role.