Update as of September 15, 2020: We are experiencing higher than normal call volumes and therefore longer call wait times.

To track your order online, click here.

Design Shops

For product questions, complimentary design advice, and help placing new orders, contact a design shop near you below. For complimentary design advice, tell us about your project here. For Design Shop hours, email, or to schedule an in-store design appointment click here.

Atlanta, GA: 404.491.7577
Bethesda, MD: 240.531.1839
Boston, MA: 617.766.2783
Chicago, IL: 773.435.6036
Dallas, TX: 214.871.7713
East Hampton, NY: 631.537.5544
Newport Beach, CA: 949.287.5764
Pacific Palisades, CA: 310.846.8336
Palm Beach, FL: 561.461.7010
San Francisco, CA: 415.580.7078
Summit, NJ: 908.913.7265
West Hollywood, CA: 323.852.3191
Westport, CT: 203.635.8000

Existing Order Support

For help with an existing order, including order status, returns & exchanges, or billing & payment issues, call or email our Customer Care team.

Phone: 1.866.597.2742

Email: customercare@serenaandlily.com

Hours:
Monday to Friday: 7 am to 5:30 pm (PST)
Saturday: 8 am to 1 pm (PST)
Sunday: Closed

Headquarters

10 Liberty Ship Way
Suite 350
Sausalito, CA 94965
Phone 1-866-597-2742

Design Advice

Chat with a S&L design advisor.

trade & hospitality INQUIRIES

Trade:
1.866.971.1016 designers@serenaandlily.com

Hospitality:
1.866.567.9526 hospitality@serenaandlily.com

See more information.

careers

See our open positions. careers@serenaandlily.com

press INQUIRIES

press@serenaandlily.com

catalog mailings

Want to stop receiving our catalogs?
To unsubscribe from our catalog, visit Catalog Choice at https://www.catalogchoice.org/. This service will allow you to unsubscribe to the Serena & Lily catalog. Please allow approximately 3 months for your request to be processed. We also honor unsubscribe requests from PaperKarma at https://www.paperkarma.com/.