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Contact Us
Update as of June 25, 2020: We are experiencing higher than normal call volumes and therefore longer call wait times. To track your order online, click here.
Design Shops
For product questions, complimentary design advice, and help placing new orders, contact a design shop near you or email designadvisor@serenaandlily.com. For Design Shop hours, email, or to schedule an in-store design appointment click here.
Atlanta, GA: 404.491.7577
Bethesda, MD: 240.531.1839
Boston, MA: 617.766.2783
Chicago, IL: 773.435.6036
Dallas, TX: 214.871.7713
East Hampton, NY: 631.537.5544
Newport Beach, CA: 949.287.5764
Pacific Palisades, CA: 310.846.8336
Palm Beach, FL: 561.461.7010
San Francisco, CA: 415.580.7078
Summit, NJ: 908.913.7265
West Hollywood, CA: 323.852.3191
Westport, CT: 203.635.8000
Existing Order Support
For help with an existing order, including order status, returns & exchanges, or billing & payment issues, call or email our Customer Care team.
Phone: 1.866.597.2742
Email: customercare@serenaandlily.com
Hours:
Monday to Friday: 7 am to 5:30 pm (PST)
Saturday: 8 am to 1 pm (PST)
Sunday: Closed
Headquarters
10 Liberty Ship WaySuite 350
Sausalito, CA 94965
Phone 1-866-597-2742
Design Advice
Chat with a S&L design advisor.trade & hospitality INQUIRIES
Trade:1.866.971.1016 designers@serenaandlily.com
Hospitality:
1.866.567.9526 hospitality@serenaandlily.com
See more information.
press INQUIRIES
press@serenaandlily.comcatalog mailings
Want to stop receiving our catalogs?To unsubscribe from our catalog, visit Catalog Choice at https://www.catalogchoice.org/. This service will allow you to unsubscribe to the Serena & Lily catalog. Please allow approximately 3 months for your request to be processed. We also honor unsubscribe requests from PaperKarma at https://www.paperkarma.com/.
