To track your order online, click here.

Design Shops

For product questions, complimentary design advice, and help placing new orders, contact a design shop near you below. For complimentary design advice, tell us about your project here. For Design Shop hours, email, or to schedule an in-store design appointment click here.

Atlanta, GA: 404.491.7577
Bethesda, MD: 240.531.1839
Boston, MA: 617.766.2783
Chicago, IL: 773.435.6036
Dallas, TX: 214.871.7713
Del Mar, CA: 858.923.1393
East Hampton, NY: 631.537.5544
Newport Beach, CA: 949.287.5764
Pacific Palisades, CA: 310.846.8336
Palm Beach, FL: 561.461.7010
San Francisco, CA: 415.580.7078
Summit, NJ: 908.913.7265
West Hollywood, CA: 323.852.3191
Westport, CT: 203.635.8000

Existing Order Support

For help with an existing order, including order status, returns & exchanges, or billing & payment issues, call or email our Customer Care team.

Phone: 1.866.597.2742

Email: customercare@serenaandlily.com

Hours:
Monday to Friday: 7 am to 5:30 pm (PST)
Saturday: 8 am to 1 pm (PST)
Sunday: Closed

Headquarters

Design Advice

TRADE PROGRAM INQUIRIES

Phone: 1.866.971.1016

Email: trade@serenaandlily.com

Hours:
Monday through Friday: 7 am to 5 pm (PST)
Saturday and Sunday: Closed

See more information.

careers

press INQUIRIES

catalog mailings