We are currently experiencing many more requests than usual, and are working hard to improve our response times. Our current email response time is about 10 days. We thank you for your patience as we respond to every request and add capacity to our team.

To track your order online, click here.

Design Shops

For product questions, complimentary design advice, and help placing new orders, contact a design shop near you below. For complimentary design advice, tell us about your project here. For Design Shop hours, email, or to schedule an in-store design appointment click here.

Atlanta, GA: 404.491.7577
Bethesda, MD: 240.531.1839
Boston, MA: 617.766.2783
Chicago, IL: 773.435.6036
Dallas, TX: 214.871.7713
East Hampton, NY: 631.537.5544
Newport Beach, CA: 949.287.5764
Pacific Palisades, CA: 310.846.8336
Palm Beach, FL: 561.461.7010
San Francisco, CA: 415.580.7078
Summit, NJ: 908.913.7265
West Hollywood, CA: 323.852.3191
Westport, CT: 203.635.8000

Existing Order Support

For help with an existing order, including order status, returns & exchanges, or billing & payment issues, call or email our Customer Care team.

Phone: 1.866.597.2742

Email: customercare@serenaandlily.com

Hours:
Monday to Friday: 7 am to 5:30 pm (PST)
Saturday: 8 am to 1 pm (PST)
Sunday: Closed

Headquarters

Design Advice

TRADE PROGRAM INQUIRIES

Phone: 1.866.971.1016

Email: trade@serenaandlily.com

Hours:
Monday through Friday: 7 am to 5 pm (PST)
Saturday and Sunday: Closed

See more information.

careers

press INQUIRIES

catalog mailings