Interior designers, architects, and other professionals working on residential or hospitality projects with a valid resale license (or other professional certification) are all eligible. Applicants must provide one of the following professional documents to qualify for membership:

• A current business or state professional license in a residential or commercial design-based business, or the hospitality industry.
• Proof of current AI or IDI provincial registration.
• Proof of current ASID membership.
• Interior design certification (e.g. NCIDQ, CCIDC).
• A business card indicating design profession.

Designer Circle orders cannot be processed online at this time. However, your Designer Circle orders can be placed by emailing orders@serenaandlily.com or calling 866.971.1016.

By emailing orders@serenaandlily.com with a completed purchase order or calling 866.971.1016.

Serena & Lily is required to collect sales tax based on the laws and regulations of the state or province indicated in the shipping address. As tax regulations continue to evolve, Serena & Lily will continue to monitor state and local tax laws to ensure compliance. If you intend to buy merchandise for resale and wish to waive sales tax on your qualifying orders, please note that we will do so only upon request and that tax documentation is subject to review, validation, and approval at the sole discretion of Serena & Lily and in accordance with state, local, and federal guidelines.

The Trade discount is not combinable with other online promotions; however we do our best to make sure that Designer Circle members get the best pricing available. Your Trade Discount can be applied to everything except products exclusive to our Design Shop (ie, store) locations, Sale items, and Apparel (robes, pajamas, slippers).

We accept Visa, Mastercard, American Express, company checks, and wire transfers. We are unable to accept your client’s credit card for payment. Please call us at 866.971.1016 to provide payment.

For standard ground shipments and in-stock orders, orders are delivered within one week. Custom furnishings take 6-8 weeks for delivery.

Yes, we offer 2-day express shipping on select items at an additional charge.

You will receive an order and shipping confirmation via email. Your shipping confirmation will include tracking information for the products indicated as shipped. Furniture deliveries are coordinated via your local home delivery provider. You may call us at 866.971.1016 for updates.

We ship most orders via FedEx.
Custom furnishings orders are shipped via White Glove delivery carriers. White Glove Delivery includes a call from our carriers to make a delivery appointment, confirm order details, and gather any other information or special requirements for delivery. When placing your order, please specify if you or your client should be contacted to schedule delivery.
Upon delivery, items are brought into your client’s home (up no more than two flights of stairs), placed in their room of choice, and unpacked; all packaging is removed. Please note that any furniture assembly is the responsibility of the customer. Headboard deliveries will be unpacked, but will not be attached to existing bed frames.

Yes, we offer complimentary swatches for upholstery fabrics, bedding, and wallpaper, as well as 20% off rug and furniture swatches with your Designer Circle discount. Please request swatches by emailing orders@serenaandlily.com, or calling 866.971.1016. Please let us know if you'd like to expedite swatches when placing your order, and enjoy free shipping and returns on all swatch orders.

We are unable to accept returns on custom upholstery. For all other purchases, if your client is not completely satisfied, we will gladly offer an exchange or refund of the merchandise price within 30 days of receipt of product. After 30 days, Serena & Lily cannot accept returns for any reason other than manufacturing defects.
Please note that you are responsible for all return shipping charges, except in instances where the item you received is incorrect or damaged. Returns are refunded in the original payment form, less shipping and handling.
Please note that you are responsible for all return shipping charges, except in instances where the item you received is incorrect or damaged. Returns are refunded in the original payment form, less shipping and handling. If you would like to process a return, please call us at 866.971.1016 or email designers@serenaandlily.com to request a return slip and instructions on where to send your return. Refunds are generally processed within 2 weeks of receiving your returned merchandise. Your refund will be issued as a credit back to the same credit card used to make the original purchase.

We don’t currently rent or loan our furniture for trade or commercial use.

We are happy to ship your product to your contracted US-based freight forwarder, but are unable to ship product directly to destinations outside Canada and the US.

Currently, we are only able to work with designers in the US and Canada.

Please email designers@serenaandlily.com to update your contact information or call 866.971.1016, Monday – Friday, 7am – 6 pm PT.