ORDERS & SHIPPING
All prices in our catalogs, online, and in Design Shops are in US dollars and are subject to sales tax in accordance with state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items. Serena & Lily has made every effort to ensure accurate information is presented in our catalog, in our Design Shops, and on our website; omissions and errors are subject to correction.
We do not charge your credit card until your order has shipped. Some orders are fulfilled in multiple shipments. In such cases, the total shipping fee is usually charged at the time of the first shipment. Backordered items will ship as soon as they are returned to stock and our system will automatically reauthorize your card prior to shipping. Please note that, in certain cases, custom orders may require a deposit at the time of order placement.
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